Check your cellular network connection and try to call someone. It's amazing how Verizon has no clue how to fix this issue. It's like the feature isn't even there. Also, the transcription is never very accurate. Tap the app, then tap force stop , then confirm . ‎03-09-2017 11:04 a.m. Got a Like for Re: iPhone voicemail transcription not working. However, whenever i get a new voicemail now, i do not get the transcription. Same problem here, as well as horrible service everywhere. Note: If you do not remember your voicemail pin password, call Verizon. One of iOS 10’s new features, visual voicemail, hopes to expand the easiness of voicemail on iPhone even further, with voicemail transcripts. Just follow the steps under "Using Visual Voicemail #8 here >. Create a voicemail password, then tap Done. It is not sent as a text message. Smh! They will be able to reset your voicemail password. If this is not what you are using please clarify. For clarification, this is the transcription in the iOS 10 phone app, not the Verizon voicemail transcription feature. 3. If an app isn't available on your Home screen, swipe left to access the App Library. I ported my number over from AT&T. DONWEG8, thank you for your time and patience. Here's how to use the voicemail-to-text feature known as Visual Voicemail on your iPhone. I came to this thread to find answers which unfortunately none of this worked, so what I did was attempted to change my voicemail password by going to setting> phone>Change Voicemail Password. We'll also go over what to do if Voicemail Transcription is not working on your iPhone. This may fix the issue of voicemail not working on your device. It was right after that that I first tried testing voicemail and noticed transcription didn't work. I have two iPhone 7 that were previously on AT&T and the transcription voicemail worked perfectly. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We use a service called Talkscribe. I know they see these posts but won't do anything! Messages go to text and email. I have the same problem. I reset my network settings, and nothing. I switched from at&t with 4 phones. I don't want to pay to have my voicemail transcribed and sent to me via text, i want the basic iOS app to work as intended. ‎03-14-2017 12:29 p.m. Got a Like for Re: iPhone voicemail transcription not working. ; Tap Transcriptions to turn transcriptions on or off. I too will post when I hear back from Apple! When I get voicemails about 50% of the time I get a message on the voicemail screen of my Iphone 6S that says "Transcription not available". How voicemail transcripts work on iPhone Are you using the Apple application to listen to voicemails or the Verizon application? Flick or drag the Phone app card to top to force quit it. Caller Dependent Greetings: Create personal greetings for a caller or a group of callers 3. This works in most cases, where the issue is originated due to a system corruption. We have a visual voicemail option in which you receive your messages in the form of text for a cost but this can be opted out of. I have an open ticket with Apple as well, hopefully next week the engineers at Apple can remedy this crisis. We specifically ordered the Premium version so that his voicemail messages would automatically be transcribed to text and then sent as text messages to his phone. The Verizon Wireless Web site states that this is a feature of the Premium version of this feature: However, we have not been able to get the transcription service to work. Thanks in advance for your help with this! Verify your device has a data connection–transcription only works when data is on (either WiFi or cellular/mobile) Try connecting with cellular data instead of WiFi or … This transcription is handled by Apple for free independent of Verizon. Turn on Siri in the Settings. ; If you don't see the option for transcriptions, go into About and let us know which OS it's running. I restored from a backup and my voicemail were all still there (including their transcriptions in the phone app). On iPhone 8 and earlier double press the home button. You'll typically find it under: settings: then Apps or Applications. Then you can check the following tips to fix iPhone voicemail quickly. However, a lot of the time the problem is really caused by a software issue on the iPhone itself. Don't set up or pay the $2.99 Verizon transcribe service. ; Tap the Voicemail tab and follow the prompts. Tap Set Up Now. We enabled Premium Visual Voicemail on my son's Moto X Pure Edition phone tonight. ... reliable text transcription delivered to your voicemail app or text messaging stream. The rest of the Premium Visual Voicemail features appear to work fine. To force close the Phone app, on iPhone X and later swipe up and hold. It's like the feature isn't even there. We called Verizon customer support, and the nice representative guessed that maybe this feature is not supported on his phone. Enter your password again to confirm it, then tap Done. That's why Verizon's premium voicemail products allow you to have your voicemails transcribed and delivered as texts so you can read on the go. I have the same issue, sounds like the same situation. It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. I was asked to restore my phone to factory settings for testing purposes For the next 24 hours. Your iPhone will immediately hang-up and this will reset your voicemailbox. This will -not- delete any voicemail messages; it will only reset the app itself. Are you using the Verizon Voicemail app from the Play Store? ‎08-10-2020 06:35 p.m. Posted iPhone voicemail transcription not working on iPhone 7. ‎02-22-2017 10:20 a.m. It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. Are you using the Apple application to listen to voicemails or the Verizon application? Long story short I'm having the same problem I switch from AT&T to Verizon. It also provides a transcription of each message that can be sent via text message or email, and allows you to prioritize and archive your messages as you choose. At first glance, it seems unrelated, but Siri’s voice-recognition is a crucial tool for voice-to-text transcription. If a post answered your question, please mark it as the answer. Dial *86 on your iPhone and enter your voicemail password pin. From a Home screen, tap the Messages icon . Once you access your voicemail, press 1. Also, the transcription is never very accurate. It worked fine when i was on AT&T! How can i get this basic feature working? Read on another forum that Apple initiated a server side fix which took effect on 3/22 which would require restarting your phone to take effect. If you have Visual Voicemail on your Note 10+, you should be able to tell if the device can transcribe voicemail by doing this:. Just follow the steps under "Using Visual Voicemail #8 here > http://vz.to/2kMTsb7 If this is not what you are using please clarify. I had to get a new phone to switch to Verizon, did so, ported the number, and now I don't get the transcriptions at all. I got the exact same phone (iPhone 7 Plus in Jet Black) and i even ported over my number. If you turned off Siri on your iPhone, that may be why voicemail-to-text transcription is not working. Long story short I had to buy new phones for them to work on Verizon's network. Life doesn't always slow down long enough for you to listen to a voicemail. Apple has a voicemail transcription called Visual Voicemail. Voicemail Transcription: Discreetly read voicemails without listening to them 2. Scroll down to find the Visual Voicemail App. I'm having the same issues! If the site loads, … I hadn't received a voicemail between 12/27 and 2/11 so I don't know when it stopped working, but I did an erase and restore from backup on 11/5/16 too and a voicemail I … This feature, called visual voicemail, has been on the iPhone since day 1, and is still not often found outside the iPhone ecosystem. However, there is no evidence on the Verizon Wireless web site that his phone does not support this capability. If my response answered your question please click the 'Correct Answer' button under my response. Android supports voicemail transcription but it may be sent as an email, not a text message. Visual voicemail simplifies your communication by sending a list of your phone messages to a preferred device. at&t it worked seamless. Hello, @hlsingler, Thank you for reaching out. -- Not Available 1. Voicemail transcriptions on my iPhone 7 Plus worked fine there. ; Once your voicemail is set up, and you've added Voicemail to Text for iPhone, you'll automatically start receiving your voicemail messages as text messages that you can view in the text messaging app. MarcusS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. The feature is still in early beta stages, meaning that not everything will transcribe as clearly as you may want. After that, relaunch it. IPhone 7 plus ported from AT&T running iOS 10.3 beta 7. You have to turn on Siri to get Voicemail transcription. There are no real settings, it just works most of the time. Also Read: Fix iPhone Won’t Delete Voicemail Messages > Fix iPhone Voicemail Not Working. While the iPhone’s Visual Voicemail sometimes works with the different Tracfone brands, they do not seem to officially support it. Can anyone provide instructions for how to get the Voicemail to Text message feature to work? Got a Like for Re: iPhone voicemail transcription not working. 1. Why won't anyone from  Verizon address this, obliviously it's an issue with the carrier! The voicemail to TEXT MESSAGE (as I am reading the chart) is only on the iPhone. My phone is currently updated to iOS 10.2.1 and Apple couldn't find an issue, they said it was a carrier side issue! Got a Like for iPhone voicemail transcription not working. To set up your voice mailbox: On your phone, tap the Phone app. I know you want full access to the voicemail feature you are paying for. But, it works good enough to get the gist of a message without having to hear the audio of it first. When voicemail is not working on your iPhone, a lot of people assume that there’s a problem with their wireless carrier, so they immediately call Verizon, AT&T, T-Mobile, or another carrier’s customer support hotline. Before using Voicemail to Text, make sure you have set up your voice mailbox. Sinplynando, we appreciate you joining our family, and we're going to work with you to get this resolved. It's not cheap but the accuracy is way better than automatic transcription because humans do it. It will reset your iPhone network to the factory setting, but will not erase … Tap the message from the calling party's number… I was able to contact Apple support and spoke to a tech who gathered report logs from my phone and information and is now being forwarded to an engineer to take a better look at the information and hopefully figure out why this is happening . All of my old voicemails are now transcribing. Same issue here as well! I noticed that both my wife's phone and my own we're no longer displaying the transcriptions for the voicemails. Verizon Tech support called Apple Tech support and found out that Voicemail transcription is related to Siri. Transcribed voicemails will be sent as an SMS 5. I completely wiped and restored my phone and set it up as a new phone and it's still not working. Did you get anything fixed? Open the AT&T Visual Voicemail app. Also are you attempting to get the voicemails with an active 3G/4G cellular data connection? If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. Thanks in advance for your help with this! Fix: Verizon Visual Voicemail not Working If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. To check your connection, open Safari on your iPhone and type macreports.com in the address bar and tap Go. Now we'll need to locate the Visual Voicemail App. ; Tap Settings. Android devices do qualify for Premium Visual Voicemail, but that no longer includes transcribed messages. If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. You can subscribe to Voicemail to Text via My Verizon. This ensures others can benefit from our conversation. For clarification, this is the transcription in the iOS 10 phone app, not the Verizon voicemail transcription feature. You will see all the open app cards. If your iPhone is connected to the Internet, through Wi-Fi and/or a cellular connection, transcription will not work. If Voicemail Transcription is not working on your iPhone, check to make sure your phone is running the latest iOS update. This morning, 3/23, voicemail transcription is now working again for me. Check your Internet connections. I'm not sure if you've gotten your visual voicemail to work, but I had the same problem when switching my SIM card back to my Verizon SIM. Is the email account associated with the phone getting emails with the voice transcription? Important calls can often slip through the cracks. Then press the star key (*) 3 times. When I get a solution from the engineer and how to remedy the situation I will post back. So i just made the switch from AT&T to Verizon. We have a visual voicemail option in which you receive your messages in the form of text for a cost but this can be opted out of. I'm most definitely NOT a VZW employee. It does make checking your messages much easier though. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Force Close and Reopen the Phone App. Which would lead me to believe that that is NOT sent via text message. Only the first 45 seconds of each voice message will be transcribed 4. It is not sent as a text message. You do not need the $2.99 transcribe plan for your iPhone. Make sure that your iPhone is connected to the Internet and then test to see if voicemail transcription starts working. Siri might be responsible for your voice-to-text problems. When that message appears the play back triangle and the message bar are grayed out and the message length shows 0.00 to 0.00 even though the caller has actually left a message. We have 4 brand new iPhone 7's with this issue. I had to get a new phone to switch to Verizon, did so, ported the number, and now I don't get the transcriptions at all. ; Tap Menu. Here we’ve rounded up 8 tricks or tips to fix voicemail won’t work on your iPhone in iOS 14/13, hopefully, these will help you out as soon as possible. In my experience customers using the iPhone with Tracfone’s Verizon towers will sometimes find that they have Visual Voicemail instead of regular voice mail like customers using Tracfone’s ATT or T-Mobile towers. Update to the latest iOS version. Go to the Phone app, then tap the Voicemail tab. This ensures others can benefit from our conversation. Go through Appk support or go to Apple store to get the transcription problem fixed. iPhone voicemail transcription not working, Re: iPhone voicemail transcription not working, Sinplynando, we appreciate you joining our family, and we're going to work with you to get this resolved. Reset Network Settings. By Apple for free independent of Verizon to confirm it, then tap the voicemail to text via my.! 'Ll typically find it under: settings: then Apps or Applications lot of the voicemail is. Helps you quickly narrow down your search iphone voicemail transcription not working verizon by suggesting possible matches as you type time and.! 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